Frequently asked questions

Purchase date + warranty duration. The default is 24 months, matching the legal conformity warranty in France, and you can customise it per document if the seller offers an extension.

Yes. SafeNTy runs in your phone browser with direct photo capture, and can be installed on your home screen like a native app (Android and iPhone), without any app store.

Extracted details are always shown before saving: you check and correct them in seconds. Nothing is saved without your confirmation.

Yes, electronic PDF invoices are accepted with text extraction. A scanned PDF (image) is read using character recognition.

The legal conformity warranty is a minimum of 2 years on new goods. It extends to 30 months if the product was repaired during that period, and reaches 5 years for some product categories depending on their repairability index.

You need to prove the purchase date. A readable photo of the receipt or invoice, a bank statement or a confirmation email usually works — which is why keeping everything in one place matters.

Under the legal conformity warranty, repair or replacement must be free of charge for you, which includes labour and transport.

Your data is hosted in France, sent over an encrypted connection (HTTPS), and each account only accesses its own documents. Files are never publicly accessible: every access goes through an authorisation check.

Only you, unless you generate a share link. That link is a random address, read-only, time-limited (7 to 90 days) and revocable at any time from your account.

Yes. You can export everything (ZIP with attachments, CSV or PDF) whenever you want, and deleting your account permanently erases your documents, photos and alerts — as required by GDPR.

No. The site only uses a session cookie strictly necessary to operate, plus optional anonymous audience measurement subject to your consent.

After a fire, water damage or burglary, your insurer asks for proof of what you owned. Your photo inventory, with estimated values, invoices and serial numbers, is shared through a secure link: the file is complete from the first exchange.

The link opens a clear, printable page listing your belongings room by room, with photos and values, along with your policy numbers. You can also print it or save it as PDF to attach to your claim.

Start with the main rooms and items worth more than €300. AI scanning speeds up that first inventory considerably; you then complete it as you buy.